After 150 years in the Managed Service Provider (MSP) business, you could say I’ve seen just about everything. I’ve attended countless conferences, networking events, and workshops over the years. But ScaleCon in Las Vegas, hosted by Tech Tribe, MSPCamp, and the brilliant Nigel Moore, was a revelation. For the first time in my long career, I attended an event that truly focused on helping small MSPs grow their businesses—not through flashy sales pitches but through authentic, real-life examples and proven techniques.
ScaleCon was a breath of fresh air. The event’s focus was clear: to help small MSPs and those looking to expand their businesses in the areas of marketing, sales, and account management. No one stood on stage simply trying to sell a product or service. Instead, the presentations were packed with actionable strategies from industry leaders who’ve been where we are. These were not theories or hypothetical solutions; they were honest discussions about what has worked—and just as importantly, what hasn’t.
As the world’s oldest MSP, I can say without hesitation that this was the most genuine and collaborative event I’ve ever attended. Attendees were not just there to take notes but to share ideas, engage in open discussions, and offer their own insights. It was refreshing to be part of a group where the competition took a back seat to community, and the focus was on building each other up for mutual success.
Small MSPs have always been the backbone of this industry, and I’ve long believed they’re vital to the economy. They are the ones helping small businesses grow, providing personalized services that larger corporations simply can’t. This is why it was such a pleasure to be at ScaleCon, an event where everyone shared a common goal: not just to grow our businesses but to improve the way we serve our clients and communities.
One of the highlights of the event for me was meeting so many industry icons face-to-face, many of whom I had only known online. Paul Green, Nigel Moore, and the inspirational Colin Knox were all there, and each one brought a unique perspective to the stage. Colin’s life story, in particular, resonated with me deeply. His journey reminded me of advice I once gave my younger sibling after they graduated from college. My father had just been released from prison, and my sibling was hoping for his approval. I told them, “Don’t expect someone who has nothing to be proud of in their life to express pride in someone else.” That conversation came back to me as I listened to Colin’s story of perseverance. He’s built something remarkable, and while I may pale in comparison to his success, I am immensely proud of my own children and the life I’ve led. In the end, the only grade that counts is the one we get from our children.
ScaleCon was more than just an educational experience; it was motivating. Seeing so many people actively looking to develop their businesses and better serve their communities was inspiring. It renewed my belief in the importance of small MSPs and the value they bring to the table. I left the event feeling reinvigorated, and I’m already looking forward to future ScaleCon and Tech Tribe events. If you’re an MSP looking for real, practical advice and a supportive community, this is where you need to be.
